3miadvantage blog - an appetite for mobile

At 3Mi Advantage , we help Town Centre Managers, Business Improvement Districts, Tourism Destination Management Organisations, Shopping Centre Managers and Small and Medium sized business to merge traditional and new marketing channels, attract visitors and  customers; bringing them back time after time with loyalty and reward programs.

One way that 3Mi Advantage will help organisations is right here on this blog. We’ll be sharing valuable tips on the challenges organisations like yours face – including boosting loyalty, using social media, or generating leads.

Clive Hall, 3Mi Advantage Director

 

RSS Feed rss

» Customer Insight category

Posted on 8:36am Tuesday 24th Apr 2012
  What is “Voice of the customer” and how does it connect with customer loyalty? How should a business use these approached to increase the value of customer spend?

 As we all face tough economic conditions, many businesses understand the importance of engagement in order to build customer loyalty. If you have heard the term “voice of the customer” but did not want ask what it really means below is simple definition.

Categories